How to make a return

If you are not completely happy with your order, you may return the goods to us within 7 days of receipt. We will be more than happy to offer you an exchange or a refund.
You must send us an email to zoomp@zoompclothing.com, before you return the goods, telling us that you are returning the goods and why. We will issue you with a RMA (returns merchandise authorisation) to write on the parcel.
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the goods to us.
Our returns period is 7 days from when you receive the goods. Please allow up to 10 working days for your goods to be returned to us. We recommend you obtain proof of postage.

Please package the items securely and return to us at -

ZOOMP
491 Union Street
Aberdeen
AB11 6DB

IMPORTANT

Goods must be returned to us in the same condition that they were dispatched to you with the original labels attached. If the goods are not returned in their original condition or if any of the labels have been removed then the return may not be accepted and may be sent back to the customer.
All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately.
Items should be returned within 14 days of receiving your RMA number.
Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

How to exchange an item

To exchange an item, simply specify the new size you require at the time of requesting your RMA and follow the instructions above

Our online policy

Items should be returned new, unused, and with all the ZOOMP and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Please email zoomp@zoompclothing.com if any of your purchases have been delivered without a ZOOMP tag.
All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.
Late Returns
Items should be returned within 14 days of the date of your RMA request.
Returns outside these timeframes may be accepted at the discretion of ZOOMP and may only be refunded as a store credit. Please note that RMA numbers requested after 7 days will also be granted at our discretion.
Shoes
All shoes must be tried on a carpeted surface before wear. Shoes should be returned in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without boxes or in damaged boxes may not be accepted, and may be sent back to the customer.
Faulty goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items.

Please note that we operate under different policies in-store